Renzie rants about terrible service.
For those of you who have been following this blog regularly, you might remember a time a few months back when I had a really bad experience with Globe. You can read that story here, just so you have an idea what I’m talking about.
To give you a quick recap: shortly after flying backfrom LA last July, I come home to an internet-less and landline-less apartment– even as I’ve been diligently paying Globe the whole time I was gone.
It took Globe at least 2 weeks to get my connections restored, and that was with lots of bitching over their customer service hotline and service centers.
No, I think switching to PLDT would be an even greater hassle (plus they have their own customer service issues as well- worse that Globe’s), and I don’t think BayanTel serves our area. So I really have no choice but to stick to Globe’s crappy service. Lesser of two evils, indeed.
So anyway, Globe is at it again: since last week, I’ve had no landline nor broadband at home. The call center running their customer service group is hardly any help- all they do is give you the usual spiels of “systems upgrading” or some other crap like that. We’ve really heard that all before, haven’t we? Stupid answers like that only serve to piss off paying customers like me.
At least the tech team has been mildly helpful: they advised me that something is wrong with a cabinet in the area, but then they’re really just taking their sweet time getting my connections fixed. And that really just pisses me off.
So here I am doing my blogging, email and Facebook from a nearby internet cafe. Ack.
What’s wrong with these assholes at Globe?
That’s it. I’m terminating their services as soon as I visit the service center at Greenbelt next week.