Two weeks later, we receive an email that our booking (except for one adult) is cancelled because our card was denied. We check with the credit card agency and they say that all has been charged and no reversals requested. WTF!!

We call Cebu Pacific and talk to a clueless call center agent and who couldn’t/wouldn’t let us talk to his supervisor because his supervisor was taking care of another customer complaint.

Funny thing is when I told the call center agent that by definition of a scam being “depriving somebody of something by deceit;” Cebu pacific was perpetrating a scam and he agreed!!

What’s worse, even with the refund, they say it would take at least 1 1/2 months… Are you out of your mind? you get my money, inconvenience me by canceling my booking so I have to may more expensive rates and to top it off tell me that you will continue to use my money for a few more months???

Worst, Worst airline experience.

I had a flight from Macau to Manila last july 1 originally I am suppose to fly back to manila july 22nd but i rebooked it(was charged of course)

then came the last minute cancellation june 30th midnight less than 24 hours before my flight back to manila, thru sms asking me to call manila office thinking i am overseas to confirm the new sched flight for july 3rd. I had to move hell to get to them and demanded that they get me an alternative flight from HK to Manila the next day july 2nd instead and asked them that extra expenses on my part is unacceptable. I asked for refund, my ferry ride from Macau to HK, my airport express fees, my taxi expenses, food expenses etc… Of course I am shooting for the stars hoping that they will pay me back. I emailed them so many times and I have not heard from them since I lodged my demands. I even CC a letter to DTI unfortunately same rotten system I never heard from anyone.

I friend of mine from Holland booked a flight, and was charged twice and has been asking for a refund. He wrote 18 times to cebu pacific but never heard from them.

yesterday my brother was suppose to fly to bicol and his balikbayan friend from UK got a last minute cancellation, so they had to take a bus ride instead.

I wonder with all the screw-ups and all the inconvenience they cause people why on earth this airline is still operating and get passengers? CEBU PACIFIC IS A WASTE OF MONEY NOT EVEN FOR A SINGLE CENTAVO. STAY AWAY FROM THIS AIRLINE